Felixspin FAQ

information

How do I reset my Felixspin password?

Select “Forgot Password?” on the login page and follow the instructions. A password-reset message will be sent to the email address connected to your account. Check the spam or junk folder if the message does not appear in your inbox.

How can I change my email address?

Open Account and select Profile to update your email address. A verified email may not be editable directly for security reasons. Contact Support when the field is locked or you no longer have access to the current address.

How can I change my phone number?

Your phone number can normally be changed under Account and Profile. A number that has already been verified may require assistance from Support. Additional identity checks can be requested before the change is approved.

Can I change the country registered in my account?

The country linked to a Felixspin account cannot normally be changed through the profile settings. This restriction is used for security, payment and regional eligibility checks. Players who have permanently moved to another country should contact Support.

Why has my Felixspin account been suspended?

An account may be suspended during a security review or after a possible violation of the website rules. Common reasons include duplicate accounts connected to the same household, device, IP address or browser. Support can provide more information after reviewing the account.

Can Felixspin immediately delete all my personal data?

Certain information must be retained after an account is closed to meet legal and compliance obligations. Felixspin states that account data may be stored for five years after the player stops using the service. Additional details are available in the Privacy Policy.

Why can an inactive account be charged a monthly fee?

An account can be classified as inactive after 12 consecutive months without a login. Felixspin may then charge a monthly inactivity fee of €10 at the beginning of each month. When the remaining account balance is lower than €10, the entire available balance may be deducted instead.

Where can I find my transaction history?

Log in and open the My Account section. Select History, Transactions or Account History to review deposits, withdrawals and other account activity. Available filters may allow transactions to be sorted by date or transaction type.

Where can I find my bonuses and Free Spins?

Open the main menu by selecting the button with three horizontal lines. Choose Bonuses from the sidebar to see available and active promotions. The same section can display wagering progress and the remaining validity period.

How do I activate a Felixspin bonus?

Open the Bonuses section, choose an available promotion and select Activate. Some deposit bonuses must be activated before the payment is completed. Confirm that the correct offer is active before starting to play.

Which games can I play with bonus funds?

Standard bonuses are generally intended for eligible slot games. Individual promotions may exclude specific slots or entire game categories. Check the Bonus Policy and the restricted-games list before playing with an active bonus.

What is the difference between real money and bonus money?

Real money consists of the player’s own deposited funds and eligible cash winnings. Bonus money is promotional credit that must usually be wagered before it becomes withdrawable. Felixspin normally uses the real-money balance first and begins wagering the bonus balance after the real funds have been played.

What does a wagering requirement mean?

A wagering requirement specifies the total amount that must be bet before bonus funds or related winnings can be withdrawn. It is normally expressed as a multiplier of the bonus amount. The required turnover must be completed before the bonus expiry date.

How do I convert bonus money into withdrawable money?

Complete the full wagering requirement shown in the Bonuses section. Bets count toward the requirement according to the contribution rate of the selected game category. The bonus balance and eligible winnings become withdrawable after all applicable conditions have been satisfied.

Do all games contribute equally to wagering?

No. Standard eligible slots normally provide the highest contribution. The published FAQ lists slots at 100%, Bonus Buy games at 50%, live games at 10% and Instant Win games at 5%, although individual promotion rules can apply different values or exclusions.

How can I check my wagering progress?

Open the Bonuses section and select the active promotion. The page should display the completed and remaining wagering amount. Wagers made in excluded games may not reduce the requirement.

What happens if I cancel an active bonus?

Select Cancel in the Bonuses section to remove the promotion. Cancelling before using the bonus normally removes the promotional funds without affecting the unused real-money balance. When wagering has already started, the bonus and associated winnings are lost and cannot normally be restored.

Where can I get a Felixspin bonus code?

Some bonus codes are distributed by promotional partners before registration. Other promo codes may be sent to the player’s verified email address. A code must normally be entered before confirming the relevant deposit.

Can an expired bonus be restored?

Support may review a bonus that expired without being used. The original FAQ recommends contacting Support when the unused bonus expired within the previous week. Restoration is not guaranteed and depends on the promotion and account status.

How does Felixspin Cashback work?

The Cashback percentage can depend on the player’s qualifying deposits and real-money losses from the previous weekly period. When the qualifying deposit amount is lower than the total losses, the calculation may be limited to the deposited amount. Only eligible slot activity is included under the published Cashback explanation.

How do I make a deposit at Felixspin?

Log in, open the Deposit section and select one of the available payment methods. Enter the amount and follow the confirmation steps displayed by the payment provider. The typical minimum deposit is €20, although another limit may apply to a particular method.

How do I make a cryptocurrency deposit?

Open the Deposit page and select Crypto. Choose the correct currency and network before generating the wallet address. Send funds only through the displayed network because a transfer made through an incompatible blockchain may be lost.

How long does a deposit take?

Many card and electronic payments are credited quickly, but processing depends on the provider. Bank transfers are often completed within 24 working hours and may take up to five business days. Electronic transfers can take up to two business days in less common cases.

How do I use a bonus code when depositing?

Enter the promotional code in the Bonus Code field before confirming the payment. The information icon next to the offer may display the bonus conditions. Select “I don’t want any” when you prefer to deposit without activating a promotion.

Why was my deposit declined?

A deposit may fail because of an insufficient balance, responsible gaming limits, repeated unsuccessful attempts or incomplete 3D Secure verification. The bank or payment provider may also block gambling transactions. Review the error message and contact Support with a screenshot if the cause remains unclear.

Why can’t I deposit with my bank card?

The card may be expired, unsupported or restricted for gambling transactions by the issuing bank. Check that the card details and available balance are correct. Another card or payment method can be used when the bank continues to reject the transaction.

Are there fees for Felixspin deposits?

Any fee charged by the casino or payment processor should be shown before the transaction is confirmed. A bank may apply separate currency-conversion or international payment fees. These external charges depend on the card issuer or financial institution.

Can I set a deposit limit?

Deposit limits can be configured through the personal settings or cashier area. Additional restrictions can be found in the Gambling Limits section, including temporary account-access limits. These tools are intended to help players control their spending and playing time.

How do I withdraw money from Felixspin?

Open the cashier and select Withdraw. Choose an available payment method, enter the amount and confirm the request. Felixspin may require the withdrawal to be sent through the same method previously used for deposits.

What is the minimum Felixspin withdrawal?

The minimum amount depends on the payment method. In most cases, the published minimum withdrawal is €50 or the equivalent in another supported currency. The cashier displays the applicable limit before the request is submitted.

How long does a withdrawal take?

Many withdrawals are processed within 24 business hours after approval. Additional time may be required because of account verification, payment-provider workloads or delays at the receiving bank. The final transfer time depends on the selected method.

Where can I check my withdrawal status?

Open the profile and select Transaction History. The request may appear as pending, approved, completed or declined. Contact Support when a withdrawal remains pending longer than expected.

Why can’t I request a withdrawal?

Confirm that all requested verification steps have been completed. Active bonuses must normally be fully wagered or cancelled before funds can be withdrawn. The selected payment method must also be eligible for withdrawals from the account.

Can a withdrawal include a processing fee?

Any applicable casino or payment-processing fee should be displayed during the withdrawal procedure. Banks and intermediary payment institutions may apply their own charges. These external fees are outside the direct control of Felixspin.

Why was I asked to verify my account again?

Additional verification can be required after using a new payment method, changing account details or triggering a security review. A previous verification does not prevent Felixspin from requesting updated information. The process helps protect the account and comply with payment requirements.

How long does document verification take?

The document review can take up to 24 hours after all requested files have been submitted. Missing or unreadable documents can extend the process. Contact Support when the review remains incomplete after the stated period.

Why were my verification documents rejected?

Documents may be rejected when photographs are blurred, information is cropped or the document has expired. The details must match the information registered in the Felixspin account. Bank statements and proof-of-address documents should generally have been issued within the previous three months.

What is proof of deposit?

Proof of deposit confirms a specific payment from the player’s bank account or electronic wallet to Felixspin. It can usually be provided as a screenshot or PDF showing the transaction details. The document should clearly display the amount, date and relevant account information.

How is proof of deposit different from a bank statement?

Proof of deposit focuses on one particular transaction. A bank statement shows the account holder’s name, account number and several recent transactions. It may be requested to confirm ownership of the payment account used for deposits or withdrawals.

What should I do if document upload does not work?

Check the permitted file format and maximum file size. Try uploading the document through another browser or device when the problem continues. Support can assist if the upload tool still returns an error.

How does Felixspin protect personal information?

Felixspin states that personal and financial information is handled confidentially and transmitted through encrypted connections. Players should protect their login credentials and avoid sending documents through unofficial channels. Verification files should only be uploaded through the account or sent using confirmed Support contact details.

Can I try Felixspin games without depositing?

Many slots can be opened in demo mode without a real-money deposit. Select a game and choose Play Demo when the option is available. Live dealer games and some restricted titles may not support free play.

Where can I find the rules of a casino game?

Open the game and select its information, help or paytable icon. This section explains symbol values, paylines, bonus features and available stakes. Previous bets and outcomes can be reviewed in the Casino History section of the profile.

Why is a Felixspin game unavailable?

The provider may have temporarily disabled the game for maintenance. Other possible reasons include regional restrictions, account suspension or responsible gaming limits. Try again later and contact Support when the title remains unavailable.

What should I do when a game displays an error?

Refresh the page, clear the browser cache and confirm that the internet connection is stable. Reopen the game after logging back into the account. Send Support a screenshot and the full error message if the problem continues.

What happens if a game freezes during a bet?

Close and reopen the game instead of placing another wager immediately. The game provider normally records the result on its server, allowing the round to resume or settle after the account reconnects. Check Casino History and contact Support when the outcome is not displayed correctly.

How do I place a sports bet?

Choose a sport, select an event and click the odds for the required market. The selection will be added to the bet slip. Enter the stake, review the details and select Place Bet.

How do I use a Felixspin Free Bet?

The published Free Bet rules require the reward to be used within five days. A qualifying combination must include at least two events with total odds of 3.00 or higher. Select the gift-box icon beside the Place Bet button to apply the Free Bet.

What happens when a Free Bet wins?

The net winnings are credited as real money after the bet is settled. The original Free Bet stake is not returned to the balance. Any additional restrictions shown in the promotion must also be satisfied.

Why can’t I bet on a particular event?

The market may have been suspended, closed or restricted for the player’s country. A sports bonus may also exclude certain events or bet types. Review the promotion terms or contact Support when the restriction is unclear.

Why was my sports bet cancelled?

A bet may be voided because an event was cancelled, incorrect odds were displayed or a technical problem affected the market. The stake is normally returned according to the applicable sportsbook rules. The transaction history should display the final settlement status.

How can I use Felixspin Coins?

Coins can be exchanged for selected bonuses, Wheel spins or other rewards available in Activities. Open the Activities or Store section to view the current options. Each reward can have its own price and usage conditions.

How do Felixspin lotteries work?

Felixspin lotteries are normally organised weekly. The Deposit page shows how many tickets are awarded for a qualifying deposit, with one ticket generally corresponding to €10. The number of tickets may be unlimited, and prizes are usually credited within one or two business days after the draw.

How do I join a tournament?

Open Activities and select Tournaments. Read the participation rules, eligible games and scoring conditions before joining. Most tournaments require the player to select an Opt-in button.

Why did I not receive a Wheel spin after depositing?

Check that the deposit met the minimum amount and other promotion requirements. Wheel spins can take several minutes to appear, so reload the page and check the Activities section again. Contact Support when the reward is still missing.