Legal Notice

This page contains legal information about the operator of Felixspin, including company registration details, gambling licence information, contact options and the fundamental conditions governing use of the platform.

Operator Information

The online service provided under the Felixspin brand is operated by:

Terdersoft B.V.
Emancipatie Boulevard Dominico F. “Don” Martina 31
Willemstad
Curaçao

• Legal form: Besloten Vennootschap
• Company number: 164860
• Brand: Felixspin
• Representation: by the duly registered management

Contact and Customer Support

Questions concerning user accounts, verification, deposits and withdrawals, bonus offers, game rounds or technical issues may be submitted through the contact options available in the platform’s help and support section.

Registered users can also access the customer support service integrated into their accounts.

Requests should include as much relevant information as possible to help speed up the review process. This may include the username, date of the incident, affected amount, game name or transaction number.

Gambling Licence

The gambling service is operated by Terdersoft B.V. under a licence issued by the competent gambling authority in Curaçao.

• Licence holder: Terdersoft B.V.
• Licence number: OGL/2024/1126/0521
• Licence type: B2C gambling licence
• Licensing authority: Curaçao Gaming Authority
• Date of issue: 26 March 2025

The status of the licence may change. The current information published in the official register of the relevant licensing authority shall prevail.

International Use

Felixspin is an international online service and is not intended exclusively for users from any particular country or region.

The availability of individual services, games, bonus offers and payment methods may depend on the user’s location, technical restrictions and the laws applicable in the relevant jurisdiction.

Each user is responsible for checking whether online gambling is permitted in their place of residence or current location before registering or using the platform.

Registration and participation are not permitted where the service is prohibited by local law or requires an additional local authorisation that the operator does not hold.

Minimum Age and Eligibility

The gambling service may be used only by adults.

The minimum age is 18 unless a higher legal minimum age applies in the user’s location.

The operator may request proof of age, identity or address at any time. Accounts belonging to minors or other ineligible persons may be suspended or closed.

Registration and User Accounts

Users must provide complete and accurate information during registration. They are responsible for keeping their account details up to date.

As a general rule, only one user account may be held per person. Creating additional accounts may result in the suspension or closure of all related accounts.

Login credentials must not be shared with other people. The account holder is responsible for using a secure password and protecting access to the account.

Payments

Deposits and withdrawals may generally be made only through payment methods belonging to the registered account holder.

Available payment methods, minimum and maximum amounts and estimated processing times are displayed in the payment section of the user account.

Withdrawals may be subject to successful identity verification, confirmation of the payment method used and fulfilment of applicable wagering requirements.

The operator may review, delay or reject transactions where there is suspected fraud, money laundering, payment method misuse or a breach of the applicable terms.

Bonus Offers

Bonus campaigns, free spins, cashback offers and other promotions may be governed by separate conditions.

Before activating an offer, users should review the following points in particular:

• minimum deposit amount;
• wagering requirements;
• validity period;
• eligible games;
• maximum permitted bet;
• possible withdrawal limits;
• participation restrictions.

The applicable bonus terms are displayed together with the relevant promotion or in the user account.

Responsible Gambling

Gambling should be treated solely as entertainment. It is not a secure source of income or a reliable way to recover financial losses.

Users should gamble only with money they can afford to lose completely without affecting essential expenses or financial obligations.

Depending on the account features available, the following protective measures may be used:

• deposit limits;
• wagering limits;
• loss limits;
• time limits;
• temporary gambling breaks;
• temporary exclusion;
• permanent self-exclusion.

Anyone who experiences difficulty controlling their gambling behaviour should stop playing and seek independent professional support.

Complaints

Complaints concerning a user account, payment, bonus, game round or other service should first be submitted to customer support through the available contact options.

A complaint should include a complete description of the issue and all relevant supporting evidence.

Useful information may include:

• username or account number;
• date and time of the incident;
• affected amount;
• transaction number;
• name of the game;
• screenshots or other evidence.

Complaints are reviewed using the available account, payment and server records. Where submitted information is inconsistent, the operator’s technical records may be used as the primary basis for the investigation.

Applicable Terms

Use of Felixspin is governed by the currently published Terms and Conditions, bonus terms, payment rules, privacy policy and responsible gambling policy.

Any statutory rights that cannot legally be excluded or restricted under the mandatory laws applicable in the user’s location remain unaffected.

Where different information pages contain conflicting provisions, the more specific terms governing the relevant offer or feature shall take priority.

Liability for Content

The content of the platform is prepared and updated with reasonable care. No guarantee is provided that all information will remain complete, error-free and current at all times.

Information relating to games, bonus offers, payment methods, processing times and platform features may be changed.

The information and conditions displayed to the user when activating or using a particular service shall prevail.

The operator’s liability is limited to the extent permitted by mandatory law and the applicable terms of use.

Technical Availability

The operator aims to maintain stable and secure access to the platform. Continuous or completely error-free availability cannot be guaranteed.

Maintenance work, technical failures, network issues or events outside the operator’s control may cause individual functions to become temporarily unavailable.

Interrupted or incorrectly processed game rounds and transactions may be reviewed using technical records and corrected where appropriate.

External Content and Links

The platform may contain references or links to content and services provided by third parties.

The operator does not have full control over the content, security measures or privacy practices of external services and accepts no responsibility for them to the extent permitted by law.

Use of external services is governed by the terms and privacy policies of the respective providers.

Copyright and Trademarks

Texts, graphics, logos, trademarks, designs, user interfaces, software components and other materials published on the platform may be protected by copyright or trademark law.

Reproduction, modification, distribution or public use beyond what is legally permitted is prohibited without the prior consent of the relevant rights holder.

Rights relating to games, trademarks and materials supplied by external developers and providers remain with their respective owners.

Data Protection

Information about the collection, processing, storage and disclosure of personal data is provided in the separate Privacy Policy.

The Privacy Policy also explains the rights of data subjects and the available methods for submitting privacy-related requests.

Changes to This Legal Notice

This Legal Notice may be updated when company details, licence information, contact options, technical procedures or other legally relevant information change.

The latest version published on the platform shall prevail.